International orders are shipped by UPS and cannot be delivered to international PO Boxes. Shipping costs will be charged and paid at the time of order checkout. All shipping costs and duties and taxes for UPS are subject to payment in full by customer.

Import duties and taxes will be assessed during customs clearance in your country and will be billed to you upon delivery. This must be paid to your local government office via the shipper before you will be able to receive your delivery. Please be on the lookout for communication from UPS in regards to the payment of relevant duties and taxes.

Please note that duties and taxes due are completely separate from your jewelry order. Kaia Ra Jewelry is not responsible for any duties or taxes charged by your home country to which we are shipping. Customers are responsible for paying applicable taxes and duties upon delivery. For these rates, please contact your government, local post office, or UPS office as import duties and taxes vary from country to country and in some rare instances can be as high as or higher than 40%. We cannot modify your order value or mark it as a $0 value gift.

IMPORTANT: If you refuse your delivery because of unpaid duties & taxes you are essentially abandoning your jewelry order to be destroyed and we cannot offer you a refund.

We ship all international orders with UPS, which typically takes 3-5 days to arrive at customs in your home country. It is important to note that for international orders, customs may hold on to your package for clearance, and these times are unpredictable and shipping carriers are unable to provide information in regards to how long clearance will take.